Software is half of it. The other half is who picks up the phone when something does not work, Saturday noon, with a full reception.
Who we are
Bookmatrix.com is a product of SDR I.K.E., with an office in Paralia, Pieria, Greece. The team that sets up your system is the same team that answers afterwards. There is no call center in another country and no "open a ticket and we will see".
How to reach us
- Phone: +30 2351 151525, in Greek and English.
- WhatsApp / Viber: +30 694 843 6364. Send a screenshot and we fix it together.
- Email: info@bookmatrix.com, for offers, invoices and anything in writing.
- Ticket from inside the system: if you are already a customer, open a request from your dashboard. It reaches the team with all your property details, faster than email.
What each plan includes
The base plan includes ticket and email support. The PRO plan adds phone support. For questions before you buy, the phone is open to everyone.
What to expect
Most requests are answered the same working day. If it is something that stops your work (reservations not coming in, a receipt not issuing), we look at it first. If it is an idea for an improvement, we keep it and often build it. Our customers say it often: the speed of response to feedback is what they value most.
Software set up and explained by a person. That is the whole secret.
All contact details at bookmatrix.com/contact.
Want to see it on your own property? Tell us a little about your hotel or rentals at bookmatrix.com/form and we will call you on the next working day. Or call us at +30 2351 151525.